A process in which service providers sign each outbound call with an attestation level. Think of it like a friend vouching for you; the provider attests to their relationship with the caller and validates their right to use the number.
A call feature that routes callers to an option menu so they can select a specific department or extension.
显示呼叫者地址的呼叫功能, mostly commonly used through E911 to direct emergency dispatch to the correct location.
A calling feature that enables you to automatically forward a call to another phone number.
A telephone service that transmits a caller’s telephone number to the recipient’s telephone screen. This sometimes includes the name associated with the calling number as well.
在美国使用的递送服务.S.-based telephone networks to provide name identification of the calling party. The CNAM information is often displayed in the caller ID as the caller or company’s name.
某些交通媒介的优先级, 比如声音或视频, over others in order to enhance the quality of your most important traffic.
一种由服务器组成的数字网络，通常位于数据中心中. 云计算的简称, the cloud is where you can store and access data over the 互联网, 而不是你的电脑硬盘.
An IP-based phone system that routes all calls digitally, through the cloud. 也称为托管PBX, 这种类型的电话系统存在于云中, 而不是以每个客户为前提.
A device or program used to improve the speed of information processing. 编解码器在传输数据或信号时对信息进行编码(或压缩)，并在接收某些数据或信号时对其进行解码(或解压缩).
A data center solution in which you host your servers (and other network equipment) at a third-party facility, but are still responsible for management and maintenance of the equipment. 共用设备通常包括:机架、电源和带宽.
An organization that provides communication services (like cloud communications, 互联网, 电缆, 等.)发给其他企业或居民. TelNet被认为是CSP，是一种电信运营商.
The integration of computer and telephone systems to manage voice calls through a computer. 呼叫中心座席使用CTI时, incoming calls are displayed as a popup window detailing the customer’s information on the screen.
A specially-designed facility that securely houses an organization’s IT operations, 数据和设备.
A telecommunications service that enables SIP calling through 微软团队. It allows users to make and 收到 calls through the PSTN while using the application.
A state in which a network or piece of equipment is out of order or unavailable for use.
A ten-digit phone number that contains an Automatic Location Identifier (ALI) for emergency response.
An approximate geographic coordinate where emergency services may send dispatch to.
A service that provides a caller’s location and call-back number to emergency response services.
一种电话功能，允许公司定制一个自动电话系统，以便来电者方便地获取信息. 只要对着电话或用键盘就可以了, 客户可以轻松有效地得到问题的回答.
HIPAA stands for Health Insurance Portability and Accountability Act, passed in 1996 that requires the confidentiality of medical information. 任何符合hipaa标准的东西, 这是受法案约束的, 保障敏感医疗信息的保护.
一种电话系统特性，它将进入一个电话号码的呼叫分配给组织内的一组号码. So when someone calls your company’s main line, it’ll ring a predetermined group of employees.
一个工作小组在不同的地点工作. 混合型工作结构越来越受欢迎, allowing flexible arrangements where employees can work on location or remotely.
A phone menu system that routes incoming callers to a specific department based on their responses.
A standard set of rules for sending and receiving data over the 互联网.
A telephone switching system that connects phone extensions to the public switched telephone network. It’s basically a business phone system that communicates over the 互联网 or dedicated IP connection.
An IP-based voice solution that provides a PRI handoff to a legacy PBX. 它允许你自定义你有多少个频道, 而不是锁定在23的增量上.
An organization that provides network services for residents and businesses.
The ability of computerized systems to connect and communicate with one another.
一个分析过程, selects and directs inbound and outbound communication traffic down the least expensive path.
遗留系统是任何硬件, software or application that is built upon outdated or earlier generation technology, 但对企业运营仍然至关重要.
A computer network that connects devices within a limited area, such as a school or office building.
A communication method that provides a continuous customer experience across multiple platforms. It allows customers to interact with agents via different channels such as voice, text, 电子邮件和聊天.
A security standard for credit cards to help protect against fraud and unauthorized transactions.
An on-premise or cloud-based business telephone system that routes all calls.
An analog voice solution that is connected via copper wire, also commonly known as a landline. 这些也有自己的电源，所以可以使用在fail-oc
以太网电缆可以传输电力的特性. The advantage of a PoE is that power can be delivered without having to deal with AC power.
A service that lets users update their location information for 911 emergency services.
A call center that handles calls for emergency response such as police, 消防及救护服务.
A strategy that allows you to prioritize your most important applications over less sensitive traffic. You can assign priority layers within your network to ensure consistent delivery and eliminate latency, 抖动和包丢失问题. Everything is prioritized by class and other customizable criteria based on your business’ needs.
An act that requires a “dispatchable location” must be conveyed to the PSAP in the case of a 911 call.
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用计算机化的自动拨号器进行呼叫，传递预先录制好的信息(就像从机器人那里发出的一样). Robocalls are often associated with political and telemarketing campaigns, 但也可以用于公共服务或紧急通告.
A promised level of service between a service provider and a customer.
A device used in VoIP communications that controls the signaling that initiates, 指挥并结束一个语音通话, 有时是其他互动媒体传播. 通过连接两个端点, 它的作用就像一个技术交叉警卫, 促进数据交换.
允许用户做的一种信令协议, 收到, 实时更新和结束多媒体会话. Sessions can include voice calls, video conferences, messaging and other multimedia exchanges.
A phone system feature that lets you forward to a group of phone numbers. 当该呼叫向前移动时，所有号码同时响.
一种数据中心配电系统，在两根导线(一根有源导线和一根中性导线)上分配高达208伏的交流电流。. These systems are ideal for customers with smaller workloads who aren’t in need of high-density capacity.
A type of communication method that utilizes SIP to send and 收到 calls to any number.
A device that processes and transmits voice data from an analog device to a digital device.
A software program that allows you to make phone calls over the 互联网, without the need for dedicated hardware (like an actual deskphone).
A set IP address assigned to a device that does not change over time. Even if the router or device is rebooted, the IP address will stay the same.
更多信息: 什么是SIP Server?
一项两党立法于12月30日签署成为法律, 2019 to increase the enforcement against telemarketers and scammers making illegal robocalls. 它要求FCC建立一个呼叫验证框架和缓解标准，以防止最终向最终用户发送欺诈性呼叫.
对电话使用的一个花哨的名字. It refers to the field of technology that involves telecommunication services, 比如声音的传递, 端点之间的传真或数据.
A type of data center power option that distributes 208 volts over three alternating currents. Each current is shifted by a third cycle, so the power never stops.
数据中心分类，保证99.741 percent uptime with partial redundancy in power and cooling operations.
A line that carries data and can transmit up to 24 simultaneous phone calls over a single copper wire. T1s现在被认为是一种传统技术. This T1 circuit can also come in the form of a data connection, delivering 互联网 connectivity.
A collaboration application that connects via laptop and mobile devices, 功能调用, 消息和视频会议.
A cloud delivery model that supports a variety of communication and collaboration applications and functions. This cohesive technology stack offers features like voice telephony, 音频视频会议, 消息传递和实时呈现.
更多信息: UCaaS 101:统一通信即服务
呼叫中心的呼叫中心功能, 聊天和电子邮件进入一个单一的等待列表. This style of call queuing brings consistency and efficiency to both customers and agents. No one gets pushed to the back of the list just because of their preferred method of communication.
用百分数表示的对系统可靠性的度量. It refers to the time that a system or machine is working and available.
A type of network that creates a private network from a public 互联网 connection. It establishes secure, encrypted connections to ensure privacy and security.
A group of devices that communicate with each other as if they were part of the same local area network (LAN).
这是一个总括性的术语，指通过互联网拨打的电话，而不是传统模拟电话使用的铜线. It includes any devices that transmit real-time communications data over the 互联网.
An encrypted link between a computer or a mobile device and a network (like a VPN server).